As a trusted aviation company, Air Charter is committed to making airline businesses capable of delivering the best possible customer experience.
Personal data or personal information refers to any information about an individual from which they can be identified. It does not include anonymous data, namely the data where the individual’s identity has been removed. You need not provide the personal data that we request, but if you choose not to share it, we may be unable to respond to your queries or provide you with our products or services. Our data protection and privacy guidelines are governed by the General Data Protection Regulation (GDPR) and any other national implementing laws and regulations, as amended or updated from time to time. We collect personal data and information for the customers such as contact details with the purpose of providing our services or sending marketing communications to them. Air Charter will be data controller in this case. Where we are provided with any information from a third party or a customer relating to an individual, we are the data processors. In this role, we will process such data only in accordance with the instructions of the customer.
Though there are several aspects of the site and the related services that can be accessed without providing personal information, you may be required to submit it for availing the customer support features. This can include, but is not limited to, unique usernames and passwords. You may also need to provide sensitive information that may be used for the recovery of lost password.
When you choose us for availing a service, contact us or fill an online form, we may request a variety of information and data, including, but not limited to; name, telephone number, email address, mailing address, job title, passport details, bank details, or credit/debit card. Where you use our website, we may collect technical data including IP addresses and cookie ID.
For each use who accesses the site, we expressly take the following non-personally identifiable information, which includes but is not limited to operating system, browser type, version and language, pages viewed while browsing, page access time and referring website address. The collected information is solely used internally for gauging visitor traffic and delivering personalized content to the users while they are at this site. Further, the customer information may be used for new, unanticipated uses which are not previously disclosed in the privacy notice.
We take adequate precautions for protecting your information. When sensitive information is submitted via the website, it is protected both online and offline. Wherever sensitive information (such as credit card details) is collected, it is encrypted and transmitted in a secure way. You can ensure this by seeing a lock icon in the address bar and/or looking for “https” in the address of the Site. Besides using encryption to protect the sensitive information that is transmitted online, we also protect it offline. Only employees who require the information for performing a specific job (such as billing or customer service) are given the access to personally identifiable information. Also, the computers/servers where personally identifiable information is stored, are kept in a secure environment.
Under some circumstances, the users have rights under the Data Protection Legislation in relation to their personal data. These include the right to:
You can ensure that the contact information and preferences are complete, accurate, and updated or contact our data protection team to make a request for exercise any of these rights.
The right to access your personal information is with you, subject to exceptions that are allowed by law. If you would want to do so, please inform us. You may need to put this request in writing due to security reasons.
The personal data may be provided by the user or we may collect it from third parties. We may use publically available sources for collecting information.